Refund policy

Right of Withdrawal of Consumer Users from the Purchase of Material Products

The only Consumer User who for any reason is not satisfied with the Product has the right to withdraw without any penalty and without specifying the reason within 30 days from the date of receipt of the Product, by sending a written communication to the e-mail address corporate@soldidesign.com, using the optional withdrawal form referred to in the following article or any other written declaration.

For purchases of less than €50.00 (so-called small contracts) pursuant to Art. 47, paragraph II of the Consumer Code (Legislative Decree 206/2005 and subsequent amendments), since these are contracts negotiated outside of business premises on the soldidesign-usa.myshopify.com website, the rules relating to the consumer's right of withdrawal do not apply. It is understood that, in the event of the purchase of several products by the consumer user with a single order, the assessment of the applicability, or not, of the right of withdrawal shall be made on the basis of the price list value (to be understood as at the date the order is placed by the consumer user) of the single product purchased.

In the case of separate delivery of multiple Products, ordered by the Consumer User with a single order, the 30-day deadline for exercising the right of withdrawal starts from the day the last Product was received.

In the event of withdrawal, the Consumer User must send back the Product to the Italian headquarters of the Owner. The Consumer User will only bear the direct cost of returning the Product, unless the Owner has declared to be responsible for it.

In case of withdrawal exercised correctly, the Holder will reimburse the payments received by the User, in the same payment methods used by the User for the initial transaction, without undue delay and in any case within 30 days from the day on which the User has communicated that he / she wishes to withdraw from the contract.

The Owner is not required to reimburse the delivery costs, if the Consumer User has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Owner.

The Owner, unless he has offered to collect the Product himself, may withhold the refund until he has received the Product or until the Consumer User has demonstrated that he has sent it back.

The Owner will not accept the return in the event that the Product is malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear, absence of integral elements of the product (accessories, etc.). In such cases, the Owner will return the purchased Product to the sender, charging the shipping costs to the sender.

Optional Form to Exercise the Right of Withdrawal

The User can withdraw using the following form which must be completed in its entirety and sent to the e-mail address corporate@soldidesign.com before the withdrawal period expires:

I hereby communicate my withdrawal from the sales or supply contract relating to the following product _________________________________________

Order number:_______

Ordered on: _______

Name and surname: _______

Address: ______

E-mail associated with the account from which the order was placed: ____________________

Date: __________

Warranty of Material Products for Non-Consumer Users

In relation to the tangible Products, non-Consumer Users will be subject to the guarantees for defects in the thing sold, the guarantee for defects in the promised and essential quality and the other guarantees provided for by the civil code with the relative terms, forfeiture and limitations (articles 1490 et seq. cc).

Guarantee of Conformity of Material Products for Consumer Users

The legal guarantee of conformity is recognized, provided for by art. 128-135 of the Consumer Code, for all Products sold through the Application that fall within the category of "consumer goods", as governed by art. 128, paragraph 2 of the Consumer Code: any movable property, also to be assembled, except i) goods subject to forced sale or otherwise sold in other ways by the judicial authorities, including by proxy to notaries, ii) water and gas, when not packaged for sale in a limited volume or in a specified quantity, iii) electricity.

The legal guarantee of conformity is reserved for Consumer Users only. The Owner is obliged to deliver to the Consumer User Products that comply with the sales contract. It is assumed that the Products are suitable to the contract if, where relevant, the following circumstances coexist:

• They are suitable for the use for which goods of the same type are usually used.
• They comply with the description made by the Owner and possess the qualities of the goods that the seller has presented to the Consumer User as a sample or model.
• They present the usual quality and performance of a good of the same type, which the Consumer User can reasonably expect, taking into account the nature of the Product and, where appropriate, the public statements on the specific characteristics of the Products made in this regard by the Owner, by the manufacturer or its agent or representative, particularly in advertising or on labelling.
• They are also suitable for the particular use desired by the Consumer User and which has been brought to the attention of the Owner at the time of the conclusion of the contract and which the Owner has accepted even for conclusive facts.

Any failures or malfunctions caused by accidental events or by the responsibility of the Consumer User or by a use of the Product that does not comply with its intended use and / or as provided in the attached technical documentation are therefore excluded from the scope of the guarantee of conformity.

The lack of conformity that occurs within 24 months from the date of delivery of the Product must be reported within 2 months from the date of discovery of the defect.

Unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity. After 6 months, the Consumer User will have to provide proof that the damage was not caused by incorrect or improper use of the Product.

Pursuant to art. 130 of the Consumer Code, in the event of a lack of conformity of the Product, the Consumer User has the right to restore the conformity of the Product, without charge. To this end, the Consumer User can choose between repairing the Product or replacing it.

This right of choice cannot be exercised if the requested remedy is objectively impossible or excessively burdensome. In addition, the Consumer User has the right to an adequate price reduction or termination of the contract, only if one of the following situations occurs:

• Repair and replacement are impossible or excessively expensive.
• The Owner has not repaired or replaced within a reasonable time.
• The replacement or repair have caused significant inconvenience to the Consumer User.

If the Consumer User intends to take advantage of the remedies provided for by the guarantee of conformity, he must send a written communication to the e-mail address corporate@soldidesign.com.

The Owner will promptly reply to the communication of the alleged lack of conformity and will indicate to the Consumer User the specific procedure to be followed, also taking into account the product category to which the Product belongs and / or the reported defect.